How to delete your account
Last updated:
This is a translation for convenience. The Portuguese (Brazil) version prevails.
You can delete your Otto Finanças account and the associated data whenever you want, without giving a reason and at no cost.
1. In the app (fastest)
- Open Otto and tap your avatar at the top of the Home screen to open Settings and profile.
- Tap Privacy and data (Privacidade e dados) and then Delete my account (Excluir minha conta).
- Type EXCLUIR and confirm with your device fingerprint, face or PIN.
You will receive an email confirming the request and another when the deletion is complete.
2. Want a copy first?
On the same screen, tap Download my data (Baixar meus dados). We email you a link, valid for 7 days, to a ZIP file with your data in JSON and transactions as a CSV spreadsheet. Once the account is deleted, the link stops working.
3. By email
No access to the app? Email privacidade@ottofin.app, preferably from your registered address, with the subject "Delete my account". We will confirm your identity and complete the deletion within 30 days.
4. Timeline
Access is cut off immediately, on all devices and connected agents. Permanent deletion happens within 30 days, usually within minutes. Deletion cannot be undone. If we must keep any data by law, we will keep only the minimum, for the required period, and let you know.
5. What is deleted
- Account (name, email, photo), sessions, devices registered for notifications and agent (MCP) tokens; the widget stops working.
- Open Finance connections, which are also revoked at the aggregator (Malvo). The revocation may take a few days to show in your bank’s app.
- Sign in with Apple, when used: access is also revoked at Apple.
- Accounts, cards and transactions (including those received via Open Finance), registered CPF/CNPJ, bank slips, goals and contributions, personal budgets, conversations with Otto and captured notifications.
- Groups where you are the only member, in full, with categories, rules, goals and budgets.
6. What may remain
If you share a group with someone else, their accounts and entries, and what belongs to the group (such as shared categories, rules and goals), stay with them. Group administration passes to another member.
We keep only an anonymous record that a deletion took place (dates and counts), with no name, email or financial data.
Just want to stop syncing a bank? Disconnect it in the Accounts tab without deleting your account.